How can we help?
Answers to common questions about your account, your subscription and the app.
Contact us
Email us and we'll get back to you. Please include your device model and iOS version.
Manage or cancel your subscription
Gym Arc Premium is billed through your Apple Account. On your iPhone, open Settings, tap your name, then Subscriptions, and choose Gym Arc.
To avoid renewal, cancel at least 24 hours before the end of the current period. Deleting the app or your account does not cancel your subscription.
Restore purchases
Open the Settings tab in Gym Arc and tap Restore purchases. Make sure your iPhone is signed in to the Apple Account you used to subscribe.
Refunds
Purchases are processed by Apple, so refund requests are handled by Apple. You can request a refund at reportaproblem.apple.com.
Delete your account
Open the Settings tab and tap Delete my account. To confirm, you'll be asked to sign in again with Apple or Google. Your account and the app's data on your device are permanently deleted.
Signing in
Gym Arc supports Sign in with Apple and Google. If sign-in doesn't complete, check your internet connection and try again.
An internet connection is also needed to verify your subscription when the app opens.
Apple Health and notifications
Gym Arc asks for Apple Health access when you start your first workout. To change it later, open Settings on your iPhone and go to Privacy & Security > Health > Gym Arc.
To turn notifications on or off, go to Settings > Notifications > Gym Arc.
More answers in our FAQ. See also our Privacy Policy and Terms of Use.